Privacy Policy

The objective of this privacy policy is to inform users of our site, of the personal data that we collect as well as their use.

GV Loisirs strictly complies with Quebec Law 25 regarding to the protection of personal data. This privacy policy also details our commitment and the measures taken to ensure the security of your personal information.


GV Loisirs and its team are responsible for all content published on the website As part of our business development activities, our team uses and processes information to achieve our business objectives. We attach a great importance to protecting your privacy and personal information.

By providing us with personal information, you consent to it being processed in accordance with what is indicated in this policy, and you authorize GV Loisirs and its team, collaborators, partners and service providers (if applicable) to process your personal information in accordance with the purposes set out below.


During your visit to , we do not solicit personal information from our visitors. You can browse our website or call our customer service without having to give us any personal information.

However, we may collect your personal information in the following cases:

  • When making a reservation
  • When creating an account on our website
  • When you subscribe to our newsletter
  • When registering for our various online competitions and promotions
  • When you participate in our surveys
  • When you apply for a job
  • When you send a comment or question to our Customer Service by e-mail

The personal information we may collect in these situations is as follows:

  • Your name
  • Your language
  • Your email address
  • Your postal address
  • Your billing address
  • Your home and/or office telephone number
  • Your mobile phone number
  • Your payment information (when making a reservation)

When you use a credit card to book online through our website, no information related to your credit card is collected by GV Loisirs. Your payment is processed and administered directly through the Stripe provider on our secure website for your online purchases.

*Please note that we only collect data that helps us achieve the purpose set out in this privacy policy. We will not collect additional data without first informing you.


Unless otherwise indicated herein, we undertake not to disclose, rent, sell or transfer to third parties, personal information concerning our customers, without having first obtained their consent.

However, we may use your personal information in the following circumstances:

  • To process your reservation, including to send you emails to confirm the status of your order, payment and status
  • To process refunds
  • To administer contests and other programs and promotions in which you participate
  • To improve your shopping experience
  • To inform us about your purchasing preferences
  • To understand your tastes and purchasing history in order to develop offers and promotions for you
  • For internal business purposes, such as analyzing trends and statistics
  • To protect the security and integrity of our website and our business
  • To prevent and detect activities and transactions that are questionable, fraudulent or violate our terms of use and to investigate such activities and transactions

We share your personal information in the following circumstances:

Service Providers : We may share your personal information with third parties who manage customer information and perform tasks of our behalf, such as hosting our website, managing promotions, mailing communications with our customers, conducting surveys, processing credit cards, managing your requests, helping us recover a debt you owe to us, helping prevent fraudulent activities and transactions or doubtful, their detection and investigations into them. We require our service providers to appropriately protect personal information, and they are not permitted to use or disclose personal information for purposes other than providing services on our behalf or as otherwise required by applicable law.

Third parties : We share your personal information with third parties who sponsor contests, promotions, loyalty programs or otherwise, in accordance with the terms and conditions applicable to these contests, promotions and programs. You should review the terms and conditions carefully as they may contain important additional information about the use of your personal information by sponsors or other third parties. In the event of any inconsistency, the terms and conditions of such contests, promotions and programs take precedence over this Privacy Policy.

Business Transactions : In the unlikely event of a reorganization, merger, sale, joint-venture, assignment, transfer or other disposition (including in the context of a proceeding of bankruptcy or insolvency or similar proceedings) of all or part of the business, assets or inventory, personal information about our customers and other data collected in the manner described in this policy are part of the transferred assets and may be shared with the other parties.

Obligations under law : We and our service providers will be required to disclose your personal information in the context of a search warrant or a valid investigation or order under law or in order to respond to an investigative agency for breach of contract or violation of law, or otherwise under applicable law, to: 1) protect the legal rights, privacy, and safety of our company or our employees; 2) to protect the safety of visitors to our website or other properties; 3) to protect against fraud or other illicit activity or to manage risks; 4) to respond to inquiries and other requests from governments or public authorities; 5) to allow us to exercise available remedies or limit the damages we may suffer; 6) to enforce our terms of use or those applicable to any contest, promotion or program or 7) to comply with laws or legal proceedings.


We use cookies on our website to improve your navigation on it. The use of cookies on a website consists of storing small pieces of information on the user’s computer when they visit the site. These text files are used in particular to improve the user experience. Cookies can remember user preferences, such as language or site theme, making browsing more personalized. These cookies are only used to improve the content of the site. For example, we use them to measure the number of visits, average duration of visits, pages viewed, allow you to access certain functions of our website, to save your preferences, to recognize you when you return to our site Web, as well as to monitor and maintain information regarding your use of our website. The information collected by cookies is confidential at all times. You can disable or block cookies by configuring your browser settings.

The personal information attached to your account on is only used for our reservation system, in order to contact you in connection with your activity and to answer your questions.


We do our best to provide you with a safe and convenient online experience. We understand that our customers trust us to protect their personal information. We have implemented measures to protect personal information in our custody and control. Therefore, we only authorize access to personal information to those of our employees and authorized service providers who need the information for the purposes described in this privacy commitment. We have taken reasonable administrative, technical and physical safeguards to protect against unauthorized access, use, modification and disclosure. When you enter your personal information, the GV Loisirs website uses SSL secure information transmission technology which makes the transmission highly secure. When you make your payment online, you can check if you are in secure mode by ensuring that the URL link (web address) begins with “https://” rather than “http://”.


Our website may contain links to other websites which are not under the control of GV Loisirs. We would like to point out that GV Loisirs bears no responsibility for affiliated websites, their content or their practices. The presence of a link to a third party website on our site should in no way be construed as an endorsement of that site. These links are provided exclusively for the convenience of users of our site, with the aim of informing them. We strongly encourage you to review the privacy policy of each website you access through our platform.


You have the right to access, object to the use of your data and withdraw it. You can delete your account or unsubscribe from the newsletter at any time from our website. To exercise one of these rights, contact our personal data protection manager at [email protected]

Our website has a feature that allows you to configure your GV Loisirs account. You must log in to your account to access and modify your personal information.

You can also subscribe to our mailing list (newsletter) on our website. Please note that each time we send you an email, we give you the opportunity to unsubscribe from our mailing list, so you are able to stop receiving emails at any time.

We only communicate with you if you want us to. If you no longer wish to receive promotional information, such as information about special offers and sales, you can notify us by contacting [email protected] or by following the opt-out instructions provided in promotional emails you have received.


This privacy policy may be updated periodically based on changes in our privacy practices. The revised Privacy Policy will be posted on our website. We will treat your personal information in accordance with our current commitment to privacy at the time of collecting this information.

Our privacy policy was updated on 10/25/2023

For any questions relating to this privacy policy, you can contact us [email protected]

By using our website , you accept the terms of this privacy policy